#8unit 1introduction to e commerce
Utility programs
Helper software that supports e-commerce operations.
Using Ping to test an e-commerce site
A website administrator runs `ping store.example.com` to verify the store server is reachable and to measure how long it takes to respond. If the response time is high or requests fail, the administrator can investigate further before customers are affected.
Tracert (or `tracert example.com` on Windows) shows every router a packet passes through, helping pinpoint where packets are delayed or dropped.